These Terms of Business including Schedule of Fees and Charges set out the general terms under which Cover-More Insurance Services Ltd (“Cover-More”) will provide General Insurance business services to you. It details the respective duties and responsibilities of both Cover-More and you in relation to such services. Please ensure to read these terms thoroughly and if you have any queries, please contact us at the address below and we will be happy to clarify any questions you may have. If any material changes are made to these terms we will notify you, as soon as possible.
About Cover-More Insurance Services Ltd
InsuretheGap.com is a registered trading name of Cover-More Insurance Services Ltd, which owns and operates this website for providing insurance products. “Halo” and “Haloinsurance.com” are registered trading names of Cover-More Insurance Services ltd and some of our services to you may be delivered via that trading name. Our registered address in the UK is: Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, UNITED KINGDOM and is registered in England, number 03088762. Cover-More Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority, Register No. 312172, for the sale and administration of general insurance products in the United Kingdom. You can check this on the FCA’s Register by visiting the FCA’s website www.register.fca.org.uk.
The Cover-More Group Limited owns 100% of our share capital. The ultimate shareholder of Cover-More Group Limited is Zurich Insurance Group.
Disclosure of information
Before you enter a policy with us, you have a duty to take reasonable care not to make a misrepresentation. You should answer all questions honestly and faithfully and should provide us with relevant information in answer to our questions which you know, or a reasonable person in the circumstances could be expected to know, may impact on our decision to accept the risk of insurance and if so, on what terms. Once cover has been arranged, you must also immediately notify us of any subsequent changes to the information that has been previously provided. Failure to adequately disclose relevant information to us may result in one of the following actions: rejection of a claim, partial payment of a claim, the cancellation of your policy, the imposition of additional policy terms and conditions and/or charging additional premium.
InsuretheGap.com provides GAP insurance products direct to the consumer in multi-year formats. All products are sold in a non-advised digital and phone-based environment. The policies accessible through this webservice are underwritten by Fortegra Europe Insurance Company Ltd.
When buying insurance through InsuretheGap.com you will not receive advice or a recommendation from us. We may ask you some questions to narrow down the selection of products that we will provide details on, but you will need to make your own choice as to whether to proceed to purchase a product.
We can provide an insurance quotation / policy based on the following terms and conditions. It is your responsibility to make sure that you conform and comply with these terms and conditions before you purchase from us. You should also carefully read the policy documents available on this website for your chosen product before you make your purchase.
How We Charge for our Services
The premium for your policy is payable on agreeing to our acceptance of terms in the purchase journey of this webservice. Prior to entering into a contract to provide insurance to a consumer, Cover-More shall advise the consumer of the premium to be charged and the taxes to be levied thereon.
We apply administration charges for transactions related to your policy. If you make a change to your policy or request a duplicate policy certificate during the period of the contract, you will incur an administration fee of £10. If you cancel a policy more than 30 days after the start date listed on the Certificate of Insurance an administration fee of £35 is payable. These fees are payable to Cover-More Insurance Services Ltd for handling the administration of your policy.
Cancellation / Default Remedies
You have the right to cancel your policy at any time. If you choose to cancel your policy and have not made a claim, you may receive a partial, or full refund and an administration fee may apply as detailed below.
Cancellation before policy commencement date: A full refund will be given
Cancellation within 30 days of the start date on the certificate of insurance, or receipt of the terms (Whichever is the later), and have not made a claim: A full refund will be given
Cancellation after 30 days from the start date on the Certificate of Insurance or receipt of the policy terms (whichever is later), and have not made a claim: A pro-rata refund will be made based on the number of fully unexpired months remaining on your policy, minus an administration fee of £35.
If You made a claim before You asked to cancel Your policy, no refund will be given for cancellations.
Any refund will be paid by Us after the date of Your cancellation notice.
We are usually remunerated by the Insurers, Insurance Intermediaries, Underwriters and Product Producers to whom orders are transmitted for new business, on renewal of existing business and/or based on the levels of business introduced; remuneration details are available on request.
Your GAP insurance policy will run for the duration that you choose when you purchase your policy and will expire on the expiry date listed on your Certificate of Insurance, unless it is cancelled in line with the cancellation policy.
It is not possible to renew your GAP insurance policy when it expires, and no renewal invitation will be sent to you.
Usage of Short Message Service (SMS)
Statutory Compensation Scheme
Cover-More’s GAP Insurance policies underwritten by Fortegra Europe Insurance Company Ltd are covered by the United Kingdom Financial Services Compensation Scheme (the Scheme). You may be entitled to claim compensation from the Scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of your claim. Further information about compensation scheme arrangements is available from the Financial Services Compensation Scheme, 10th Floor Beaufort House, 15 St Botolph Street, London EC3A http://www.fscs.org.uk/
How to complain
We aim to provide the best possible level of service. However, if for any reason you are unhappy with the service received or have other cause for complaint, please let us know.
You can contact us as detailed below. Please quote your policy number or claim reference number and give us full details of your complaint.
- Call: +44 (0) 20 3305 6767
- Write: Cover-More Insurance Services Ltd, Park View, 82 Oxford Road, Uxbridge, UB8 1UX, United Kingdom.
If necessary, Cover-More will arrange for your complaint to be handled by the Insurer or their representative, however, if this is the case, the below process will still apply.
Many complaints can be resolved within a few days of receipt
If we can resolve your complaint to your satisfaction within the first few days of receipt, we will do so. Otherwise, we will keep you updated with progress and will provide you with our decision as quickly as possible.
Next steps if you are still unhappy
If you are not happy with the outcome of your complaint, you may be able to ask the Financial Ombudsman Service to review your case. You will need to contact them within 6 months of the date of our decision.
The service they provide is free and impartial. They can be contacted as follows:
- Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
- Telephone: 0800 023 4567 (free on mobile phones and landlines)
- Website: http://www.financial-ombudsman.org.uk
All communications in respect of all products will be in English.
This insurance shall be governed by the laws of England, whose courts alone shall have jurisdiction in any dispute arising from this insurance.